Frequently Asked Questions 

How do I request an email address?
How do I request a fax to email number?
How do I access my personal website?
How do I ask for Technical Support help if I am an agent?
How do I record a message about a property in the info line?

Request an email address

 Start by going to www.vaughancompany.com/help and then:

• Create a new online ticket and select new e-mail address request

• You can always follow the link in this website under either staff or agent support to get to the online ticketing system

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Request a fax to email number?

• Create a new online ticket and select new fax to email request

• You can always follow the link in this website under either staff or agent support to get to the online ticketing system

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Access my personal website

 

• To use your custom personal website please follow these directions (pdf format)

• If you are still having trouble accessing your personal website or you forgot your login credentials (user name or password) , just create a new ticket and we will assist you with the issue.

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Requesting technical assistance if I am an Agent

Start by going to www.vaughancompany.com/help and then:

• Create a new online ticket and select an issue most related to the problem you are experiencing.

• You can always follow the link in this website under either staff or agent support to get to the online ticketing system

If Please keep in mind that the duties of the Information Systems department to the agents go as far as proving and supporting online connectivity in the office, e-mail addresses, website features, limited training on usage of company technical features that are offered, and maintenance of the MLS public computers. We cannot provide repair service (software or hardware) for any personal desktop or laptop systems due to liability reasons. We also reserve the right to provide or refuse technical assessments or recommendations  about any non staff computer system at our own discretion. Thank you for understanding.

If you would like to see your question posted here or simply have a good FAQ to add, please don't hesitate to contact us.

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Record a message about a property in the info line

 

• To record your custom message about a property in the TVC info line please follow these directions (pdf format). You can always contact Tricia in the advertising department (Westside) and have her record a message for your property as well.

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